Return Policy

All original art sales are final. Please read the description thoroughly and note that colors are portrayed as accurately as possible, but all screens vary slightly. If you have further questions about size, color, or other elements, please email me at hello@jenfletcherart.com.

What happens if my artwork arrives damaged, wasn’t delivered, was lost or stolen from my doorstep? I’m not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and I’m not liable for any damage incurred post-delivery. I work hard to package every order carefully in sturdy flat mailers or boxes so that it arrives undamaged, and I suggest you handle your new artwork with care when framing. Please be kind when reaching out and remember that I’m not a postal worker and I have no control over the treatment of your package in transit! I want your artwork to arrive safe and sound to your home!

Please keep artwork away from excessive heat, water or other liquids to prevent damage once it arrives. I’m unable to replace anything damaged after delivery.

If your artwork is damaged in transit I’m happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Collectors may be asked to file a claim with the shipping service.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you typed in the correct shipping address.

If it was the incorrect address and it’s returned to me, I don’t mind forwarding it to your correct address, but I ask that you pay for the postage.

If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, so I’m unable to address any failed delivery or theft issues directly.

If a package is unable to be delivered, and is returned to my studio, I’m happy to reship, but ask that you pay the for the additional postage.

CONTACT US

If you have any questions about this Return Policy, please contact us at hello@jenfletcherart.com.